Delivery & Returns Information

/Delivery & Returns Information
Delivery & Returns Information2018-09-10T10:35:24+00:00

Delivery & Returns Information

Payment Information

Payment – accepted via Paypal.

Postage & Delivery Information

Free UK Postage – For this method we use Second Class mail, please allow up to 5 working days to receive your order.
£1.50 UK Postage – For this method we use Second Class mail, please allow up to 5 working days to receive your order.
Local Pickup – Please come to our shop to collect your order: And Sew To Knit, 57 High St, Taunton, TA1 3PT

Change or cancel an order before delivery

Provided the processing has not yet started, our team will be able to cancel the order for you and (where applicable) you will be refunded the full amount including delivery costs.

Once the order has been cancelled, you will then be able to create a new order to reflect the changes you wish to make to your order.

To change or cancel an order please complete the below Order Return / Cancellation Form.

If your products have already been delivered, then you will need to follow our returns procedure below.

Returns procedure

We hope you will be pleased with your purchase. Should you wish to return what you have bought from us, we will be happy to issue a refund*.

For further information please see our refunds policy contained in our Terms & Conditions sections 10 and 11.

1. Submit return request
To return an order please complete the below Order Refund / Cancellation Form

2. Packing and sending your return
To ensure that your refund can be processed, please follow the procedures below.

  • Return the product unopened and in all original packaging (if applicable);
  • Pack the product to avoid damage during returns transit;
  • Include your order confirmation email or your name, address, phone number, order number and whether you require a refund or a replacement.

3. Return the item to us
With your returning product please include a print out of your order confirmation email along with a written note on it explaining your reason for the return…

And Sew To Knit
57 High St
Taunton
TA1 3PT

Exception: we regret that bespoke or personalised products that are especially made or ordered with your choice of shape, form, name, fabric, message or other customised aspect cannot be returned or refunded unless they are defective.

Please note: we will refund the price of the item to the purchaser once it is received by us in accordance with our ‘Refund policy’ below. A refund of the original delivery charge and the charges for returning the item to us** will only be given in the instance of incorrect, damaged or faulty goods when all the items are returned.

Refund policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it;

  • Has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product.
  • Is clean of any debris, dirt or marks, and is in a like-new, re-saleable condition.

Returns should be made within 28 days after the day of receipt and in original, undamaged packaging*. Please see below for exceptions to this policy.

If the product returned has been unnecessarily handled or is un-clean, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

*Almost all of our products do not come with original packaging, however for our products that do, we are unable to issue a refund where the original packaging has been damaged.

We are unable to offer a refund on bespoke personalised goods unless they are faulty.

Delivery charge refunds

**We will refund your original delivery charge and your charges for returning the product to us when a product is faulty or damaged, but not when a product is simply unwanted.

For further information about our returns and cancellations policy, please see our Terms & Conditions sections 10 and 11.

Order Return / Cancellation Form

To:
And Sew To Knit
57 High St
Taunton
TA1 3PT
(Phone: 01823 762 789)

I would like to cancel my order for the following goods: